Embody height adjustment not working

This is to resolve a common issue of the chair unable to lift or descend.

It’s a small issue that can be solved by the user if the gas cylinder is working.

 

First look at the gear box below.

embody-height-adjustment 1

 

A closer look, this is how it should fit.

embody-height-adjustment-2

The problem is this wire isn’t connected properly.

 

A closer look at the wire.

When you pull the control knobs, it will pull this metal wire.

Note the round ball at the tip, you have to pull it out a little to fit it back

embody-height-adjustment-3

 

 

How to fix it ?

 

Simply slot it back in.

 

It seems like this is a common issue, sometimes they vibrate out over time, came off while transporting, or from a bad factory assembly.