Troubleshooting

Do you know that 9 out of 10 reported issues can be solved by the user?

Below are some commonly asked FAQ before you think you are in a bad situation.

 

Q: My Aeron Chair feels wobbly.

There are little allowances between the gears and joints to allow some movement. It is normal that the chair wobbles a little

Q: It must be wobbling because the joints underneath the chair is loose and the nuts are not fastened.

Talking about this part?

This part is meant to be loose and it does not secure the chair.

Q: My hard casters are shredding.

There is too much friction between the wheels and your floor. Maybe too much heat and too much dust, the polyurethane hardened and cracked. If it’s under warranty and it is happening within five years, it should be replaced with the standard BB casters.

Q: How to change the casters?

Q: My chair is not tilting properly.

Release the tension.

Q: Why is there some noise when I tilt, sit or move the chair?

This is one of the most common questions we received over the years and it’s no wonder because many users assume that the chair should be totally silent for forever.

Having a little sound is natural and inevitable from the metal to metal contact or as the plastic frame flex. Some parts of the chair could really create noise easily, like the seat or pivot links, the plastic covers for the gearbox, etc. Lubricant can only reduce some friction and noise from contact abrasion, not totally. If it’s a rather new chair, the lubrication may be setting in, and noise will usually get lesser as the lubrication spread. If it’s an old chair, get some silicone grease(Not WD40 or similar!) and apply at the joints. The old application could be wearing off or gunked up with plenty of dust. Different model, age or version of the chair may have a different condition, it’s hard to pinpoint one common part or expect all to sound the same. Of course, it also depends on other matters like the user’s weight. Also, the chair being used in a quiet and enclosed room may make the sound more noticeable than in an open area.

Some parts of the chair are designed to be loose, so the chair can have its full finesse for its ergonomic features. These loose parts may inevitably create some noise as they knock or rub against the contacts. Since those are part of the design, nothing could be done. The wheels can also produce unnecessary noise. This can come from the stem that connects the casters to the chair, the internal rotary component or the surface of the wheels. For the stem, the new design from the German hard floor casters should reduce noise by a lot with its modified design, but not totally. If dirt or dust gets caught in the wheel, then friction is likely to increase along with noise. Last is for hard floor casters, it has a polyethene coating that promotes adhesion to the floor. In some cases, it can get too tacky with certain flooring and creates some noise. Or it can happen when strong cleaning agent gets in contact and somehow deteriorate the surface’s condition.

There’s really nothing a technician can do to make it absolutely or forever silent. Noise normally comes from parts that move. It’s hard to be totally silent with so many moving parts to get its ergonomic features and that’s probably the reason why noise is not covered in the warranty. Despite that, in almost all cases we have seen over a decade, we have not seen any functional failure, we suggest users not to overthink of the little noise that may appear.

Q: Why is there a squeaking sound at the wheel area?.

As mentioned above, if it’s a new chair, the lubrication could be still setting in, and it should eventually go away. If it’s an old chair, get some silicone lubricant spray and apply at the area where the wheels turn.

It could be dirt or dust stuck inside the wheels creating friction, or it could be the surface is too tacky for your flooring. Strong cleaning agent may create a chemical response to the surface of hard casters and starts creating noise while rolling. Full carpet casters create noise especially on hard floor because the nylon casters don’t have any cushioning.

You can try placing a rug under the chair, and see if the sound goes away. If it is due to too much friction between the wheels and your floor, there’s nothing that can be modified except placing a rug underneath.

Q: Why am I feeling weird and not comfortable?

If you are already in a bad posture for a long time, your muscles and bones may need some time to adjust. Nothing to do with the chair, more to do with your back.

Q: The tension on my Posturefit SL don’t seem to work much. (Remastered Aeron)

The posturefit SL on the remastered Aeron only provides very slight adjustment.
It now serves to complement the zonal mesh support.
It doesn’t not give a very protruding feel like pushing the pelvis forward like in the older designs of Aerons.

 

Q: My Embody’s height adjustment isn’t working?

Small issue, easy fix.

Check this page.

Q: Why are there scratch or crease marks on my new piece of leather furniture?

Just like wrinkles on our skin, those are natural markings that can’t be avoided.

Q: How do I register the warranty?

You don’t have to. All you need is to take a photo of the serial under the chair and keep it for future reference. Please don’t pass off another old chair and claim warranty, there are a few markings hidden on the chair for further verification.