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The website runs fully automatically, all sales received are forwarded to our logistic partners to be sent out. The system is able to trace your payment as long as a valid identifier like your name, postal code or mobile number is stated in the transfer. Our handling partners will email for verification if they have difficulties finding your payment. If you had registered an account, you can check if your payment was received by checking the status from your account page 24 hours later.
Availability and waiting time are listed on the respective product pages, they are updated real-time and are released regularly from time to time. In order to streamline the type of spare parts that we stock, we do not perform mass order for models or variations that are not listed on our website, such requests will not be replied. Due to very high demand, chairs are sold out almost immediately upon every release. We currently prioritize clients referred from medical institutes and do not accept other reservations. For pre-ordered chairs, they will be shipped after they arrive in Singapore. The couriers will call before coming to make an appointment.
Please provide us with information of the problem and your order number to follow up on the technical support page, we will not be able to reply to emails that lack details. We will submit all claims as soon as possible and let know of approval received. Service is only provided for chairs purchased from us, and we do not retail on other platforms. The mesh back and seat are rarely approved for claim for warranty due to wear and tear and other disclaimers stated in the official warranty terms. We also do not retail used chairs or spare parts, such queries will remain unanswered.
If you need a quotation, you can add the interested items into your cart. From the cart page, you can find the link to download the quote.
We are an online base store. For our records, please submit all inquiries via the form above.
