Hard casters warranty exchange.

We will contact you within a few days after receiving confirmations after submitting your warranty details required below.

The below form is only applicable to chairs purchased from us.

Casters warranty support

  • If it was purchased through Private Messaging system
  • Date Format: MM slash DD slash YYYY
  • This is required for warranty claim and we do NOT keep the information.
    If the hard casters are shedding within 10 years, HM will replace with standard BB casters as there's too much incompatibility with your flooring or other environmental issues.

    If you wish to still use hard casters, you can consider purchasing our new casters from Germany that are of better quality at half price.
    German Made Hard Casters

    If you are replacing the casters, the old ones have to be returned.

    A 2 way delivery will cost $15.

    For self-collection, you can make an appointment with our representatives. Monday to Friday 12pm to 5pm. We will provide the address after form submission.