Lumbar Pad Warranty Support

We will contact you within a few days after receiving confirmations after submitting your warranty details required below.

The below form is only applicable to chairs purchased from us.

Name*
First Last
Address*
Street Address Address Line 2 ZIP / Postal Code
Phone*
Email*
Nickname at HWZ

If it was purchased through Private Messaging system
Date of purchase?
MM slash DD slash YYYY
Please upload a photo of the serial number under the chair.
Max. file size: 50 MB.
This is required for warranty claim and we do NOT keep the information.
Please upload a photo or video of the mentioned problem or damage.
Max. file size: 50 MB.
Warranty claim*
- Replace with Lumbar pad
- Replace with Posture fit , + SGD60
Instructions are provided. Prices doesn't include installation and delivery fees.
Size?*
- A
- B
- C
Delivery?*
- Request 2-way delivery at $15
- Self-collection
The old damaged ones have to be returned.
A 2 way delivery will cost $15.
For self-collection, you can make an appointment with our representatives. Monday to Friday 12pm to 5pm. We will provide the address after form submission.