General warranty support

This warranty support form is only for issues not related to the hard casters or mesh and is only valid for chairs purchased from us.

For hard casters warranty support, please refer to this Hard casters warranty exchange.

For mesh damage, please refer to this: Mesh or seat replacement.

For Posturepilot/Engineered Now headrest damage, please refer to this: Posturepilot Headrest claim.

All submitted information is forwarded for warranty claim and subjected to approval for original part replacement. Upon approval, email will be sent to you directly.

Please be reminded that the warranty covers most movable components but not payment fees, shipping, courier services, wear and tear, noise on product, colorfastness of surfaces and fabric, damage or marking of materials or abrading of textiles over time caused by sharp or foreign objects.

Aeron’s mesh are stress test and able to endure 200000 Wyzenbeek rub tests, way above industrial standard. To give you an idea, compare to the nearest competitor’s mesh fabric, Steelcase stands up to 100000 rub test and Haworth 60000. The fabric used on the Aeron is at least twice as strong and explains why they have a strong reputation of being resilient and stand up to heavy usage. Despite that, they are not unbreakable, and can be damaged by sharp or protruding objects which are not covered in the warranty. 

For more information on warranty term: Click here

The below form is only applicable to chairs purchased from us and will be subjected to approval beyond our control.

Warranty support - general

  • Please use the email used to order the chair
  • This is only valid for chairs purchased through HWZ.
    For chairs purchased before 2017. To eliminate buyers who purchased from elsewhere from claiming warranty from us using the nicknames found on HWZ. The address of the chair claiming for warranty must be located at the same address of delivery. If the address is no longer the same, please log in to HWZ and submit a private message using the same nickname to verify the identify of the owner and the new address.
  • MM slash DD slash YYYY
  • MM slash DD slash YYYY
  • This is required for warranty claim and we do NOT keep the information.

    [UP TILL 15 APRIL 2017] A photo of the original serial sticker under the chair.

    [UP TILL 15 MAY 2018] A photo of the tamper proof warranty tag label with SO# under the chair. The sticker must NOT be tampered with or peeled off! Chairs are also stamped with at least five warranty seals with permanent ink.

    [FROM 19 AUGUST 2019] A photo of the warranty tag label under the chair. Chairs are stamped with at least eight warranty seals with special permanent ink for authentication. All warranty stamps or marks must NOT be erased. The ink is specially designed to last for decades and is water-resistant.

    Fraudulent claims or tampering with our warrantytag stickers or stamps, will void all warranty.
    Max. file size: 50 MB.
  • Do note the following exceptions stated in the warranty.
    The warranty does not cover:
    • natural variations in wood grain or figure or the presence of character marks
    • changes in surface finishes, including colorfastness, due to aging, exposure to light or direct sunlight
    • Noise.
    • marks, scars, or wrinkles occurring naturally in leather
    • veins, marks, voids, fissures, or cracks found naturally in stone
    • failure resulting from normal wear and tear
    • pilling of textiles
    • matching of colors, grains, or textures of natural materials
    • colorfastness or the matching of colors of textiles or surface finishes, including an exact match to cuttings, samples, or swatch cards
    • damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments
    • changes in the decibel level of motors or mechanisms utilized in height adjustable products
    • damage or marking of materials or abrading of textiles over time caused by sharp or foreign objects
    • discoloration of textiles and surface materials due to soiling, stains, or dye transfer from clothing, including denim

  • Drop files here or
    Max. file size: 50 MB.
    • Drop files here or
      Max. file size: 50 MB.
      • All chairs needed for repairs must be returned and the 2-way courier fee is chargeable at $70.

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