Mesh seat or back replacement

IMPORTANT

This service is only valid for chairs purchased from us.

Warranty does not cover wear and tear, courier services, colorfastness of surfaces and fabric, damage or marking of materials or abrading of textiles over time caused by sharp or foreign objects. Aeron’s mesh are stress test and able to endure 200000 Wyzenbeek rub tests, way above industrial standard. They are twice as strong as their closest competitor. Despite that, they are not unbreakable, and can be damaged by sharp or protruding objects, or deteriorated by cleaning process using heat and chemical agent which are not covered in the warranty.

Replacement

We are offered a 50% discount on the required component.
An attempt to claim for warranty will still proceed and could be approved base on case by case basis.
In the event the warranty claim is successful, we will contact you and refund the price of parts minus the administration and freight charges.

Exception

If your chair is a remastered Aeron and was among the first batch sold in 2017, the mesh is eligible for warranty as the earliest batch had a defect in production.

 

 

  • If it was purchased through Private Messaging system
  • Date Format: MM slash DD slash YYYY
  • This is required for warranty claim and we do NOT keep the information.

    [UP TILL 15 APRIL 2017] A photo of the original serial sticker under the chair.

    [UP TILL 15 MAY 2018] A photo of the tamper proof sticker with SO# under the chair. The sticker must NOT be tampered or peeled off!

    [UP TILL 18 AUGUST 2019] A photo of the tamper proof sticker with SO# under the chair. The sticker must NOT be tampered or peeled off! Chairs are also stamped with at least 5 warranty seals with permanent ink.

    [FROM 19 AUGUST 2019] A photo of the warranty stamp with SO# and signature of assembler under the chair. Chairs are also stamped with at least 8 warranty seals with special permanent ink. All warranty stamps must NOT be erased, the ink is specially designed to last for decades and resistant to water.

    [FROM 4 SEPTEMBER 2020] A photo of the model number sticker and signature of assembler under the chair. Chairs are also stamped with at least 8 warranty seals with special permanent ink for authentication. Signatures of assembler are now signed on the frames for further authentication. All warranty stamps or marks must NOT be erased, the ink is specially designed to last for decades and resistant to water.

    Fraudulent claims or tampering with associated warranty stickers or stamps, will void all warranty.
    Price includes SGD70 courier fees
    The back frame and seat are restricted items that have to be purchased from the USA on demand. It takes approximately 3 months to process and send to Singapore by ship. If you like to have it delivered earlier, you can request for air ship.
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