Who we are Privacy Policy
Last Updated: 27 October 2026
Unwanted Imports respects the privacy of customers and visitors to our website.
This Privacy Policy explains how personal information may be collected, used, processed, stored and disclosed when customers visit www.unwantedimports.com, make purchases, create accounts or communicate with us.
We handle personal data in accordance with applicable Singapore laws, including the Personal Data Protection Act 2012 (PDPA).
1. Personal Information We Collect
Depending on how customers interact with our website, we may collect the following information:
- Full name and contact details.
- Billing and delivery addresses.
- Email address and telephone number.
- Order history, purchased products and transaction details.
- Payment confirmations and transaction references.
- Customer account information, where applicable.
- Customer enquiries, correspondence and support requests.
- Delivery confirmations and related fulfilment records.
- Warranty registration and product identification information.
- Technical information, including IP addresses, browser information, device details and website usage data.
We generally collect information provided voluntarily by customers or generated through website and transaction activities.
Customers should ensure that the information they provide is accurate and reasonably up to date.
2. Purposes of Collecting and Using Personal Data
Personal information may be collected and used for the following purposes:
2.1. Processing, verifying and fulfilling customer orders.
2.2. Confirming payments and maintaining transaction records.
2.3. Arranging product delivery, collection and related logistics.
2.4. Providing order updates and customer support.
2.5. Administering product warranties, servicing and after-sales requests.
2.6. Processing approved cancellations, returns, exchanges and refunds.
2.7. Preventing fraud, unauthorised transactions and misuse of our services.
2.8. Investigating disputes, complaints and suspected fraudulent claims.
2.9. Maintaining accounting, financial and operational records.
2.10. Improving website functionality, product information and customer experience.
2.11. Conducting website analytics and evaluating marketing performance.
2.12. Communicating relevant product information, promotions or updates where permitted by applicable law.
2.13. Complying with applicable legal, regulatory, accounting and payment-processing obligations.
We may also use personal information for other purposes reasonably related to those described above, where permitted by law or with the necessary consent.
3. Payment Processing and Financial Information
Payments made through our website may be handled by independent third-party payment service providers, banks and financial institutions.
Information necessary to complete and verify transactions may be transmitted to these providers.
Depending on the payment method selected, such information may include:
- Customer name and billing information.
- Contact information.
- Transaction amount and currency.
- Order number and transaction reference.
- Payment status and relevant verification details.
- Other information reasonably necessary for transaction processing, fraud prevention or dispute resolution.
Payment-card information is generally collected and processed through the relevant payment provider’s secure payment facilities.
We do not require customers to provide their full credit-card details through our ordinary enquiry forms.
Payment providers may independently process and retain information in accordance with their own applicable privacy policies and regulatory obligations.
We are not responsible for the independent privacy practices of third-party financial institutions, except to the extent that applicable law imposes responsibility on us.
4. Disclosure to Third Parties
To operate our business, personal information may be disclosed to selected third parties where reasonably necessary.
These may include:
Payment Service Providers: To process payments, verify transactions, prevent fraud and administer refunds or disputes.
Delivery and Logistics Providers: To arrange delivery, collection, transportation and fulfilment services.
Technicians and Service Contractors: To perform authorised installation, inspection, warranty or after-sales services.
Website Hosting and Technical Service Providers: To maintain website operations, security, data storage and technical functionality.
Accounting and Professional Advisers: For legitimate accounting, financial, administrative and legal purposes.
Analytics and Advertising Service Providers: Where applicable, to understand website activity, measure advertising effectiveness and improve our services.
Regulatory and Public Authorities: Where disclosure is required or authorised under applicable law.
We seek to limit disclosure to information reasonably necessary for the relevant purpose.
We do not sell customer personal information as a standalone commercial product.
Third-party service providers may have their own data-handling obligations and privacy policies.
5. Cookies, Analytics and Website Technologies
Our website uses WordPress and WooCommerce and may employ cookies or similar technologies to support website functionality.
These technologies may be used for:
5.1. Maintaining shopping-cart contents.
5.2. Supporting checkout sessions and customer accounts.
5.3. Remembering relevant website preferences.
5.4. Maintaining website security and preventing misuse.
5.5. Measuring website traffic, visitor interactions and technical performance.
5.6. Evaluating advertising campaigns and marketing effectiveness.
Some cookies are necessary for the ordinary operation of our online store, while others may support analytics or advertising activities.
Where enabled, third-party services may collect technical or usage information in accordance with their respective policies.
Customers may manage or restrict cookies through their browser settings. Disabling certain cookies may affect shopping-cart functionality, account access or checkout operations.
6. Marketing Communications
We may occasionally communicate information regarding products, services, promotions or relevant business updates where permitted by applicable law.
Where consent is required for marketing communications, we will obtain the necessary consent.
Customers may withdraw consent to optional marketing communications by following the unsubscribe instructions provided, where available, or by contacting us.
Withdrawal from marketing communications does not prevent us from sending communications reasonably necessary for existing orders, payments, deliveries, warranties or other legitimate service matters.
7. Business Operations and Data Protection
Unwanted Imports is operated by Grand Cruz Production Pte Ltd, a Singapore-incorporated company responsible for the relevant business operations conducted through this website.
Personal information collected in connection with purchases and enquiries is processed for legitimate business purposes, including payment administration, order fulfilment, customer support and after-sales arrangements.
For questions, complaints or requests concerning personal data, customers may contact our designated data-protection representative through the following channel:
Data Protection Contact
Email: info@unwantedimports.com
Alternatively, enquiries may be submitted through our Contact Us page:
Please indicate that your enquiry concerns personal data protection so that it can be directed appropriately.
We may request reasonable verification of identity before processing requests involving personal information.
8. Personal Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, collection, use, disclosure, modification, loss or other similar risks.
Access to customer information is restricted according to legitimate operational requirements.
Relevant information may be stored or processed through website hosting facilities, business systems, payment platforms and authorised service providers.
While reasonable safeguards are maintained, no electronic transmission, website or storage system can be guaranteed to be completely free from security risks.
We will address security incidents and undertake any legally required notifications in accordance with applicable law.
9. Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected or to satisfy applicable legal, accounting, regulatory, contractual and legitimate business requirements.
Certain transaction and accounting records must be retained for periods prescribed by Singapore law.
Order histories, payment records, delivery confirmations and related supporting information may also be retained where reasonably necessary for:
- Accounting and regulatory compliance.
- Warranty administration.
- Fraud prevention.
- Dispute resolution.
- Verification of previous transactions.
- Protection of legitimate legal interests.
Information that is no longer required for legal or business purposes will be securely disposed of or anonymised where appropriate.
Requests for deletion will be assessed according to applicable law and our legitimate record-retention obligations.
10. Access, Correction and Withdrawal of Consent
Individuals may contact us to request access to or correction of personal data held by us, subject to applicable legal requirements and exceptions.
Requests should contain sufficient information to identify the relevant records and verify the requester’s identity.
We will assess and respond to such requests in accordance with the PDPA.
Individuals may also withdraw previously given consent for particular uses or disclosures of personal data by providing reasonable notice.
Where consent is withdrawn, we will explain any relevant consequences and cease the affected activities where required by law.
Withdrawal of consent does not automatically require deletion of records that we are legally entitled or required to retain.
Certain information may remain necessary for outstanding transactions, statutory compliance, warranty administration or dispute resolution.
11. International Data Processing and Transfers
Although Unwanted Imports operates in Singapore, certain technology providers, payment processors or service providers may maintain systems or process information outside Singapore.
Where personal data is transferred overseas, we will take steps required by applicable Singapore data-protection law to ensure that the transferred information receives the required standard of protection.
Cross-border processing may occur where reasonably necessary for payment processing, technical operations, customer support or other legitimate business activities.
12. Third-Party Websites and Services
Our website may contain links to external websites, service providers, manufacturers or other independent third parties.
These external services may maintain their own privacy policies and information-handling practices.
We do not control the content or independent operations of third-party websites.
Customers are encouraged to review the relevant privacy policies when using external services.
Nothing in this section excludes responsibilities imposed on Unwanted Imports by applicable law.
13. Accuracy of Information
Customers should provide accurate and current personal information when making purchases or submitting enquiries.
Where appropriate, customers may contact us to update or correct previously submitted details.
We may rely on information supplied by customers for order processing, payment verification, delivery arrangements and customer support, subject to applicable legal obligations.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in business operations, website functionality, technology, regulatory requirements or applicable laws.
The revised policy will be published on our website with an updated effective date.
Where additional notification or consent is required by law, we will take the necessary steps.
Continued use of the website does not override any consent or notification requirements imposed by applicable law.
15. Governing Law
This Privacy Policy is governed by the laws of Singapore.
Personal data matters relating to our Singapore operations will be handled in accordance with the applicable provisions of the Personal Data Protection Act 2012 and other relevant Singapore laws.
Nothing in this policy excludes or restricts rights or obligations that cannot lawfully be excluded or restricted.